Privacy policy

This Privacy Policy describes how STM Snow Surf ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from stmsnowsurf.shop. By using our website, you agree to the practices described in this policy.

Last updated: August 14, 2026

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data when you interact with our store:

  • Contact information: your name, billing address, shipping address, email address, and phone number.
  • Payment information: credit/debit card details, PayPal account information, or other payment method details (note: payment processing is handled securely by third-party providers, and we do not store full payment credentials on our servers).
  • Order information: details of products purchased, order history, preferences, and any customisation requests.
  • Account information: if you create an account, your username, password hash, and profile preferences.
  • Technical data: IP address, browser type, operating system, device identifiers, and browsing behaviour on our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order processing and fulfilment: to process your orders, arrange shipping and delivery (including via DHL/FedEx), provide order confirmations and updates, and handle returns or exchanges.
  • Customer support: to respond to your inquiries, resolve issues, and provide assistance regarding our products (e.g., Backpacks, Boot Bags, Snowboard Bags, Beach Bags, Travel Bags, and Wheeled Bags).
  • Marketing and communications: if you opt in, we may send you promotional emails about new products, special offers, or other information which we think you may find interesting. You may opt out at any time via the unsubscribe link in any email.
  • Website improvements and analytics: to understand how visitors use our website, analyse trends, and improve our site layout, product offerings, and customer experience.
  • Legal compliance and security: to comply with applicable laws, prevent fraud, and protect the security of our website and customers.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our site. Cookies are small text files stored on your device. We use:

  • Essential cookies: required for the website to function properly (e.g., remembering cart items, maintaining login sessions).
  • Analytics cookies: to help us understand visitor behaviour on our site (e.g., which pages are visited, time spent on the site, clicks).
  • Advertising cookies: to deliver relevant advertisements and measure the effectiveness of marketing campaigns.
  • Functional cookies: to remember your preferences and provide enhanced features, such as language settings.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use parts of our website.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our website and fulfilling orders, including:

  • Payment processors: to securely handle your payments.
  • Shipping carriers: such as DHL and FedEx, to deliver your orders to your provided address.
  • IT and hosting providers: to store and secure data on our behalf.
  • Marketing platforms: to manage email campaigns if you have subscribed.
  • Analytics providers: to help us understand and improve site usage.

These third parties are contractually obligated to use your personal data only to perform the services we request and are required to keep it confidential.

5/6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: you may request a copy of the personal information we hold about you.
  • Correction: you may ask us to correct any inaccurate or incomplete information.
  • Deletion: you may ask us to delete your personal information, subject to legal or contractual obligations.
  • Restriction: you may ask us to limit how we process your data in certain circumstances.
  • Portability: you may request your data in a structured, machine-readable format.
  • Objection: you may object to processing based on legitimate interests or direct marketing.
  • Withdraw consent: if processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at info@stmsnowsurf.shop. We will respond to your request within the timeframe required by applicable law (usually 30 days).

6/7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including order processing, accounting, legal compliance, and legitimate business interests. When data is no longer needed, we securely delete or anonymise it.

7/8. Security

We are committed to ensuring that your information is secure. We use appropriate technical and organisational measures, including SSL encryption, restricted access to personal data, and secure payment gateways, to safeguard your information against unauthorised access, alteration, disclosure, or destruction.

8/9. Children's Privacy

Our website and products are not intended for children under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at info@stmsnowsurf.shop and we will take steps to delete such information.

9/10. Third-Party Links

Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any website you visit.

10/11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11/12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

STM Snow Surf
Email: info@stmsnowsurf.shop
Address: 4640 S Carrollton Ave Suite 160, New Orleans LA 70119, United States

This Privacy Policy applies to all products sold by STM Snow Surf, including Backpacks, Boot Bags, Snowboard Bags, Beach Bags, Travel Bags, Ski Bags, and Wheeled Bags. We appreciate your trust and are committed to protecting your privacy.